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What our Clients are Saying About the Results they get with CCLS!
"The challenges of children throughout the world continue to grow. In order to meet their needs, we must, as an organization provide the best customer service possible in order to maintain our donor base and accomplish our mission.
...CCLS provided customer service training with concentration on the SCORE technique.
Aside from the knowledge, the first benefit was the excitement generated from the training to the participants. The long term benefit will be to spread that excitement and knowledge to our staff and give them new tools with which to do their jobs, benefitting our donors and the children we serve.
The training and trainer were excellent. The techniques generated much excitement for the participants and have helped us re-think all aspects of our customer service: both internal and external, written and oral. We are eager to learn more."
Revenue Cycle Partners
We were a new customer service call center dealing with hospital patients. The type of people we hire have a strong medical background so most of the training we put new people through is focused on customer service. We did a lot of research and discovered that Call Center Learning Solutions had the program that matched our needs.
We have used CCLS for Agent Training, Coaching Training and we have had two of our employees become Certified Score Trainers. SCORE is a key factor to the success of our company. We have two people dedicated to SCORE in our company so we have ongoing training and coaching on a daily basis
The huge result that we have achieved by using CCLS and the SCORE model is that we have taken inbound calls and made outbound calls in excess of 600,000 phone calls without any customer complaints. This is proof positive that the program works!!
"It is hard for people to understand the substantial results we have received by using CCLS. I wish that every person that deals with customer service on a daily basis could experience the benefits of SCORE. This program has trickled over into the personal lives of the people that work for our company. CCLS is a wonderful company and the program they have created works wonders!"
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