Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

Certification Training does more than just prepare you for CIAC certification - you acquire tangible skills and knowledge that create real value for your organization and your customers.

The Value of CIAC Certification

CIAC Certification is the only industry-sanctioned contact center management certification program. As a CIAC-Certified professional, you will be recognized for your mastery of call center management skills and knowledge.

Through preparing for the assessment process, you will:

Improve your skills and knowledge
Increase your awareness of current customer contact trends
Revitalize your center by applying proven practices

We will assist you with this preparation to ensure you are maximizing the benefits you and your organization experience from the certification process.

Use these tools to help you determine how CIAC Certification will benefit you.

CIAC Certification Process Flowchart
This flowchart outlines the process of becoming CIAC-Certified. For the training component, be sure to check out training options listed above.

Certification Training Outlines
Find out more about what you will learn as you complete ICMI Certification Training.

CIAC Certification FAQ's

Choose your training option to begin further your professional development today!

CIAC Certification

Five Steps to Certification

Step 1: Choose a role designation

CIAC-Certified Strategic Leader
CIAC-Certified Operations Manager
CIAC-Certified Management Consultant
CIAC-Certified Management Apprentice

Step 2: Prepare for testing with our training options

Step 3: Complete four knowledge tests

People Management
Operations Management
Customer Relationship Management
Leadership & Business Management

Step 4: Complete 360° review*

Step 5: Complete work product*

You're certified! *CIAC-Certified Management Consultants and CIAC-Certified Management Apprentices are not required to complete steps 4 and 5. They only must pass the four knowledge tests to be awarded certification.