CIAC On-Site Study Courses

Experience a thorough review of the certification material in the classroom. We offers on-site study courses for private organizations wishing to certify a group of managers. In these two-day study courses, you receive:

• Experienced facilitation from a leading call center expert
• Discussions and exercises to reinforce the material
• Quizzes to assess your readiness
• Test-taking hints, strategies and techniques
• A comprehensive handbook/study guide with review exercises and reference lists

There is a separate study course for each CIAC Certification module - people management, operations management, customer relationship management and leadership & business management.

For information on certification training for individual managers, see our Web-Based Study Courses.

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