CIAC Web-Based Study Courses

Combine the power of content-rich study guides with personal guidance from call center experts. These Web-based study courses will help you prepare for success!

Web-Based Study Courses provide you with the tools to achieve industry recognized CIAC certification.

• Begin the course with a one-hour orientation session



• Understand the process of getting certified
• Learn test-taking hints and strategies



• Then, participate in 5 one-hour review sessions over the Internet. Each session includes:



• More details on the most difficult material
• Weekly quizzes to assess your readiness
• Questions and answers from you and your peers



• Get your questions answered throughout the week via ongoing access to the instructors
• Complete assignments and quizzes to make sure you are ready
• Includes comprehensive handbook/study guide with review exercises and reference lists

There is a separate study course for each CIAC Certification module - people management, operations management, customer relationship management and leadership & business management

Call Center People Management Web Study Course

	Where would a call center be without its people? They are the ones that design the processes, develop the technology, provide the training and, ultimately, personally interact with the organization's customers.
	Price: $899.00     Order Now             Details

Call Center Operations Management Web Study Course

	Call center operations is a specialized management field with its own theories and terminology. The fundamental dynamics of the randomly arriving call center workload create multiple challenges.
	Price: $899.00     Order Now             Details

Call Center Customer Relationship Management Web Study Course

	Customer satisfaction and loyalty have become key objectives for organizations as they recognize that long-term customers cost less to service and are more likely to spend more with the organization.
	Price: $899.00     Order Now             Details

Call Center Leadership and Business Management Web Study Course

	Call center leaders continue to grow in stature as the call center's value contribution is heightened within organizations. Leaders must be equipped to combine specialized call center knowledge with sound management practices.
	Price: $899.00     Order Now             Details

Call Center Learning Solutions "Training the voice of your business" ©