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Welcome to Call Center Learning Solutions On-line
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| Call Center
Learning Solutions provides learning that is focused on
the fundamentals-the core skills, knowledge and competencies
required for the success of any call center. We deliver
training through multiple mediums: classroom, web-seminars,
online, on-your-site, public classes and train-you-trainers.
In addition to our courses, Call Center Learning Solutions
also offers a variety of books and resources that benfit
those working in the industry.
Please click on the categories button on the menu bar
above to search find a
product you are looking. You may also use the search feature
at the top of
this page. When shopping at our store, you should set
up a 'user account'.
This makes it so you do not have to fill in your billing
information in
future visits and allows CCLS to issue you discounts and
special pricing.
Also please review our policies below.
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SECURITY POLICY
We understand the importance of protecting the credit card
information of our customers. Therefore, all transactions
on this Web site are handled by Verisign, the longest established
on-line transaction processor. Call Center Training Solutions
does not view any credit card information, nor do we store
any credit card information for future use. For more information
on Internet Secure, please visit http://www.verisign.com
SHIPPING POLICY
For any book or other printed resource purchased through
our site, we aim to have it shipped within the timeframe
allotted by the shipping option the customer has chosen.
This is typically 5 to 7 business days for regular shipping
and 1 to 3 days for expedited shipping. If there is a delay
in shipping time, the customer will be contacted.
REFUND POLICY
For books and resources, all sales are final. If you receive
damaged goods, please contact us within 3 days of delivery
so that we so we can send you a replacement. For courses
and seminars, we require at least 7 days notice for cancellation
in order to obtain a refund. Cancellation fees may apply.
Call Center Training Solutions can be reached by phone at
(925) 513-1010 or by e-mail at ellen@callcentertraining.com
PRIVACY POLICY
Call Center Training Solutions values the privacy of our
customers. We do not collect any specific information about
any of our visitors to our website unless it is voluntarily
given. Any information that is collected is held in the
strictest confidence and is not disclosed to any other party.
We may on occasion send out to members and registered users
of the Web site news and product information that we know
is relevant to the Call Center industry. Anyone is free
to contact Call Center Training Solutions to be removed
from our contact list, and will be done so within 24 hours.
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