Contact Center Staffing and Scheduling (3 Part Virtual Class)

Call center staffing is at the heart of achieving service level objectives. Adding just one additional agent to your group can positively effect customer wait times by leaps and bounds. However, overstaffing can lead to boredom and wasted resources.

1st Offering: Mar 16, 23 and 30, 1pm-3pm EST
2nd Offering: Jun 9 and 16, 10am-12pm EST