Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

This 1-day workshop is designed to provide the skills and knowledge to effectively manage a base of customer accounts and individual client accounts. Customers expect us to understand their business and how our products and services can be used to help our customers solve business problems. This workshop will provide the skills and knowledge to help meet those client expectations.

What will you learn?

Understand the elements of account and module/territory management. Use business account management steps and learn consultative selling techniques.

Key Learning Points

Set the Goals Required to Meet Corporate and Personal Objectives
Learn the Components of an Account Profile and a Module of Accounts/Territory Profile
Identify Sales Opportunities for Your Clients
Use Funnel Management to Maximize Coverage of Accounts/Territory
Consultative Selling Techniques

Modules

Setting Goals

Define Goals
Personal/Professional Goals
Steps to Achieve Goals

Account/Territory Planning

Components of Account/Territory Plans
Build the Account/Territory Plan
Develop Account Strategies

Sales Planning & Funnel Management

Build a Sales Action Plan
Territory/Funnel Management
Territory/Funnel Movement

Consultative Selling

What is an Application?
Analyze Business Function Opportunities
Develop the Open-question Set

Workshop Environment

This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Students are totally involved in the learning process.