BUILDING HIGH PERFORMANCE EMPOWERED TEAMS

Who should attend?

This 1-day workshop is designed to maximize the contributions of every individual to build a winning team, united in spirit and with a shared vision. If you lead a team or are a member of a team, this workshop will enable you to develop strategies to identify and capitalize on the different strengths of each person, improve communications and build trust and cooperation among team members for total team performance.

What will you learn?

Use team building, conflict management skills and your understanding of team and individual behavior styles to articulate key business and interpersonal issues and work on them. Create a supportive environment to resolve turf battles, build trust, remove barriers and pave the way for breakthrough team performances.

Key Learning Points

• Infuse energy and a “can do” team spirit and grow the talents of team members
• Create a common language for dealing with team goals, processes and responsibilities
• Assess each person's natural team role and individual approach to teamwork
• Understand the dynamics of conflict and learn conflict resolution strategies
• Appreciate and reinforce the strengths and contributions of other team members
• Identify opportunities for team members to do team building and make specific plans and commitments to foster the ongoing process of team building

Workshop Environment

This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Students are totally involved in the learning process.

Call Center Learning Solutions "Training the voice of your business" ©