CCLS SKILLS TRAINING, COACHING and CALL QUALITY EVALUATION (CQE) PROGRAM

Are you wasting your training dollars?

Do you spend precious time and money to train your agents only to find that in a week or so, they are not using what they have learned?

We know that if training is not coached and reinforced it is "lost" within 30 days! Do your supervisors/trainers have the time that is needed to coach and reinforce training?

About the Program:

Our CCLS Skills Training, Coaching and Call Quality Evaluation (CQE) program consists of classroom skills training, call simulation practice, and follow through call quality evaluations (CQEs) with feedback and coaching to each student.

• Classroom skills training to provide provide best practices and core skills.
• Call simulation practice and coaching to ensure learning has transferred.
• One-on-one follow up call quality evaluations, feedback and coaching to reinforce skills.
• A personalized Call Coaching Plan for each student's ongoing development.

How does the Call Quality Evaluation (CQE) program work?

To reinforce our classroom skills training, within 30 days of the session, our master trainer will complete "call quality evaluations" (CQEs) for each student where we observe and evaluate their calls and provide direct feedback and coaching to the student. In addition, a personalized call coaching plan will provided to you for each student for their ongoing skills development.

Please contact us to learn more about this program and options to customize it to fit your needs. Also, see the available skills courses and call center services we offer.

Call Center Learning Solutions "Training the voice of your business" ©