Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

This 2-day workshop is designed to give agents powerful sales skills, confidence and practice to effectively sell your products and services in an outbound call center environment while building long term customer relationships.

What will you learn?

Get through the barriers, reach the decision-maker and get them talking! Build credibility, trust and confidence quickly. Uncover customer needs, respond to buying signals and close the sale. Use customer care and strong communications skills as a competitive differentiator. Use tools and techniques to recognize buying signals, handle objections, close the sale and position for the future sale.

Key Learning Points

Remove barriers – people and technology – to reach decision-makers
Create interest, qualify leads, and get your customer talking
Manage the sales funnel, manage and maintain ratios
Learn the sales process, sales cycle and the buying styles of your customers
Use powerful questioning techniques to gather sales advancing information
Present the value focused solution and remove barriers to buying
Overcome resistance, objections, learn when and how to close and reinforce the sale
Improve lead generation and prospecting

Modules

The Art and Science of Effective Selling

Communications Skills
Interpersonal Skills
The Sales Process

Value Focused Solutions

Use Customer Information to Reaffirm Needs
Custom Benefit Solutions to Recognize Buying Signals
Close the Sale

Adopt an Action Orientation

Time and Goal Management
Manage the Sales Funnel/Ratios
Lead Generation/Prospecting

Barriers to Buying

Anticipate Your Buyer’s Objections
Use Communication Skills to Remove Barriers and Reduce Resistance

Reach the Decision Maker

Create Interest, Build Credibility
Listen for Needs
Qualify and Question

Gain Commitment and Future Success

Recognize Buying Signals
Reaffirm the Customer’s Needs
Close the Sale and Position for the Future

Workshop Environment

This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Students are totally involved in the learning process. Students practice each skill as it is learned. Students must demonstrate skills and mastery through End of Module and End of Course Role-play sessions with feedback and coaching by Call Center Learning Solutions Master Trainer.