Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

This one-day workshop is designed to maximize the contributions of every individual to build a winning team, united in spirit and with a shared vision. If you lead a team or are a member of a team, this workshop will enable you to develop strategies to identify and capitalize on the different strengths of each person, improve communications and build trust and cooperation among team members for total team performance.

What will you learn?

Use team building, conflict management skills and your understanding of team and individual behavior styles to articulate key business and interpersonal issues and work on them. Create a supportive environment to resolve turf battles, build trust, remove barriers and pave the way for breakthrough team performances.

Key Learning Points

Infuse energy and a “can do” team spirit and grow the talents of team members
Create a common language for dealing with team goals, processes and responsibilities
Assess each person’s natural team role and individual approach to teamwork
Appreciate and reinforce the strengths and contributions of other team members
Identify opportunities for team members to do team building and make specific plans and commitments to foster the ongoing process of team building

Modules

What Is A Team?

Define Team Characteristics
Analyze Shared Values That Influence Motivation
Evaluate Team Alignment

How Do You Make It Happen?

Evaluate Your Communication Skills
Turn Negative Behaviors Into Positives
Take Responsibility For Roles
Empowerment

What Is Your Place In The Team?

Describe Your Team Member Role
Evaluate Your Roles And Responsibilities
Examine Your Motivators
Recognize Your Talents, Skills And Strengths Within The Team

Personal Leadership Responsibilities

Examine Personal Team Roles
Determine When To Lead And When To Follow
Define The Decision-Making And Problem Solving Processes
List Tools Needed For Effective Decision-Making

Commitment for Success

Build A Plan For Continual Success Within The Team

Workshop Environment

This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Students are totally involved in the learning process.