Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

This 2-day workshop is designed to enable Trainer/Coaches to effectively facilitate instructor-led training programs. This class is designed for a maximum of six students.

What will you learn?

Upon completion of this Train the Trainer program, Trainer/coaches will be able to demonstrate an understanding of learning principles and learning events to effectively facilitate a student learning session.

Key Learning Points

Understand and Apply the Principles of Adult Learning
Identify Learning Behavior Styles
Use Events of Learning to Insure Learning is Transferred
Develop and Practice Questioning Skills
Use Facilitation and Platform Skills during Training Delivery
Facilitate Practice and Role-play Sessions

Modules

Adult Learning Theory

Understand and explain Adult Learning Principles
Learn ways to create a motivating environment
Describe accelerated learning concepts

What are Learning Events

Getting the students ready to learn
Understand prerequisites
Develop effective presentation techniques
Assess competencies and give feedback
Ensure transfer of learning for job effectiveness

Powerful Questioning Techniques

Understand 3 levels of questioning
Develop questions that ensure learning

Platform and Facilitation Skills

Develop an effective practice session
Understand the elements and benefits of successful role-plays
Conduct a dynamic role-play

Practice Your Trainer Skills

Demonstrate an understanding of learning principles and events by effectively facilitating a student learning session

Workshop Environment

This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Students are totally involved in the learning process.