Complete CSR Package

Customer service agents have long been the front-line to customers and providing the appropriate tools needed to agents and supervisors is an essential way of optimizing customer relationships. Plus, knowledgeable agents escalate fewer calls to their supervisors.

With the Complete CSR Package, your employees will acquire the skills and strategies needed to lead successful dialogues, create long-term relationships and close more business. Call Center Learning Soltions and ISI eLearning offer flexibility that brings results and keeps your CSRs at their workstations.

We provide an efficient, costeffective training solution for maximizing learning and retention for your CSRs. In a March 2000 report titled “Corporate eLearning: Exploring a New Frontier,” research cited by W.R. Hambrecht & Company estimates that travel accounts for 66% of corporate training costs. Various studies have shown that eLearning improves retention by 25% to 50%, improves consistency of learning by 50% to 60%, reduces costs by 40% to 60% and reduces training time by 38% to 70%.

For an industry that experiences a high turnover rate and rapid growth, finding effective and affordable training solutions is imperative. We have the solutions you’ve been looking for. Our mission is to provide low cost, effective, state-of-the-art, web-enabled training to the call center industry. Our programs prepare agents and supervisors in a variety of areas to ensure they’re properly trained and ready to meet their daily challenges.

We offer a variety of training programs for call center employees. Our courses can be completed from your agent’s workstation on the Internet or on CD-ROM. The courses are interactive, self-paced, contain simulated exercises and are beneficial to representatives new to the call center environment, as well as to seasoned professionals.

• The Art of Customer Service
• Basics of Effective Communication
• Building Customer Relationships
• Dealing with Difficult Callers
• Telephone Skills for Customer Care
• Internet Basic