Complete Supervisor Package

Leading a call center team is one of the most critical management responsibilities an individual can be entrusted with. Today, call center supervisors face many challenges including:

• Maintaining motivation
• Setting performance goals
• Coaching and counseling
• Developing a team-oriented attitude
• Conducting performance reviews
• And much more

Providing effective supervisor training can be expensive when you consider travel expenses, course materials, lost time away from the call center, instructor fees, etc. Call Center Learning Solutions and ISI eLearning Solutions provide a valuable training solution to call centers, while eliminating many of the traditional training expenses. Our courses are web-enabled*, accessible 24/7, interactive and self-paced.

The Complete Supervisor Package thoroughly prepares supervisors for the variety of tasks they will be responsible for within the call center. With the Complete Supervisor Packager you can:

• Increase productivity
• Reduce training costs
• Provide quality training 24/7
• Create professional, effective leaders
• And much more!

The Complete Call Center Supervisor Package thoroughly prepares supervisors to meet their daily challenges.

For an industry that experiences a high turnover rate and rapid growth, finding effective and affordable training solutions is imperative. We have the solutions you've been looking for. Our mission is to provide low cost, effective, state-of-the-art, web-enabled training to the call center industry. Our programs prepare agents and supervisors in a variety of areas to ensure they're properly trained and ready to meet their daily challenges. We offer a variety of training programs for call center employees. The courses are interactive, self-paced, contain simulated exercises and are beneficial to representatives new to the call center environment, as well as, seasoned professionals.

• The Art of Customer Service
• Basics of Effective Communication
• Building Customer Relationships
• Succeeding as a Supervisor
• Providing Effective Feedback
• Managing Stress
• Managing Negative People
• Coaching and Counseling
• Building Successful Teams
• Effective Leadership
• Creating an Effective Sales Team
• Recognizing Employee Performance
• Setting Performance Goals and Expectations
• Motivating Employees
• Time Management
• Internet Basics