Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

Call Center Learning Solutions has partnered with ISI eLearning Solutions, LLC (ISI) to deliver best-of-class elearning solutions to the call center industry.

You'll find that the Complete Call Center Package program provides a comprehensive curriculum to support the learning of essential soft skills to be used in a variety of call center environments.

Each program for frontline staff has The Art of Customer Service as part of the curriculum with specialized topics related to service, telesales, or collections. The Complete Call Center collection includes the following self-paced e-learning series:

Complete CSR Package

The Art of Customer Service
Basics of Effective Communication
Building Customer Relationships
Dealing with Difficult Callers
Telephone Skills for Customer Care
Internet Basic

Details

Complete Call Center Supervisor Package

The Art of Customer Service
Basics of Effective Communication
Building Customer Relationships
Succeeding as a Supervisor
Providing Effective Feedback
Managing Stress
Managing Negative People
Coaching and Counseling
Building Successful Teams
Effective Leadership
Creating an Effective Sales Team
Recognizing Employee Performance
Setting Performance Goals and Expectations
Motivating Employees
Time Management
Internet Basics

Details

Complete Collections Agent Package

Promises That Pay
The Art of Customer Service
Basics of Effective Communication
Building Customer Relationships
Dealing with Difficult Callers
Telephone Sales Skills
Internet Basics
Managing Stress
Recognizing and Managing Anger
Recognizing and Avoiding Burnout

Details

Complete Sales Agent Package

Ask for the Business and Get It
The Art of Customer Service
Basics of Effective Communication
Basics of Effective Selling
Negotiating for the Sales Professional
Mastering Cold Calls
Telephone Sales Skills
Closing the Sale
Internet Basics

Details