Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeCommunicationT curriculum offers a useful toolkit of practical communication techniques and job aids for today's busy professional. The American Management Association's Self-Development for Success series provides the core content for this functional, real-world approach to business writing, face-to-face interactions, and presentations. Participants will learn how to enhance their current communication styles by incorporating the key success factors of organization, audience focus, and follow up.

Content Alliance:

These courses have been created under an exclusive co-development license between the American Management Association, the world's leading membership-based management development organization, and PrimeLearning.comT, a leading provider of eLearning experiences for professionals in the workplace.

Target Audience:

The PrimeCommunication curriculum offers valuable insights and best practices for all levels of professionals who exchange information with colleagues and clients.

Prerequisites:

None.

Skill Level:

All Levels.

Courses:

Description	Course	Duration
Develop techniques to write clear, concise, and meaningful business documents	Write to be Understood	3 hrs
Improve your verbal communication style in a variety of business situations	Speak to be Heard	3.5 hrs
Plan your business presentations to convey the intended message	Plan for High Impact	3 hrs
Deliver interesting and informative business presentations	Captivate Your Audience	3.5 hrs

Deployment Options:

Prime eLearning System curriculum (Internet)

16 hours e-Learning
4 Courses (13 hours), each including Self Check Assessment
On-line Resources (3 hours) - Job Aids, Glossary, Recommended Reading Lists, Web Links, Archived Virtual Classes
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price: $140.00