Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeDiversityT Awareness curriculum provides learners with a creative approach to recognize and benefit from the unique perspectives of individuals with varied backgrounds and experiences. Participants will learn how to break out of their homogenous "comfort zone" to pursue knowledge and insights that will enhance the performance of their organization-as well as their own personal growth. This program is based on the resource manual, Diversity Activities and Training Designs, by Julie O'Mara. Ms.O'Mara is President of O'Mara and Associates, an organizational development consulting firm, specializing in leadership and managing diversity processes. She is a member of the Diversity Collegium, a group of leaders in the diversity field and a frequent speaker. Ms. O'Mara is co-author of Managing Workforce 2000: Gaining the Diversity Advantage and former National President of the American Society for Training and Development.

Content Alliance:

These courses have been created under a co-development agreement between Jossey-Bass/Pfeiffer, a global publisher of insightful human resource development (HRD) materials, and PrimeLearning.comT, a leading provider of corporate business skills eLearning solutions.

Target Audience:

Three courses address strategies to benefit from the unique perspectives of individuals with varied backgrounds:

Discovering Differences

The Evolving Labor Force
Diversity Defined
Begin Your Diversity Journey

The PrimeDiversity Awareness curriculum provides valuable insights and best practices for all levels of professionals who to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.

Prerequisites:

None.

Skill Level:

Entry & intermediate level.

Courses:

Description	Course	Duration
Understand how the changing labor market affects you	The Evolving Labor Force	2.5 hrs
Understand key issues, terminology, historical influences and valuation strategies	Diversity Defined	2 hrs
Initiate strategies to strengthen diversity awareness	Begin Your Diversity Journey	1.5 hrs

Deployment Options:

Prime eLearning System curriculum (Internet)

5 hours e-Learning
3 Courses (6 hours), each including Self Check Assessment
On-line Resources (1 hour) - Job Aids, Glossary, Recommended Reading Lists, Web Links
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price: $110.00