Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeManagerT curriculum describes proven management techniques to enhance the performance of managers who supervise staff performance. Whether the managerial role is formally or informally assigned, the globally recognized curriculum supplied by Gower Publishing Ltd. provides practical guidelines for troubleshooting, brainstorming, developing staff, and building teams. Real-world case studies provide learners an opportunity to integrate these skills into their natural management style.

Fourteen PrimeManagerT Courses:

Developing as a Manager
  1. The Many Roles of a Manager

Communicating Successfully
  2. Speak Without Talking
  3. Manage Better by Listening
  4. Assert to Achieve

Creating Successful Solutions
  5. Identify the Core Problem
  6. Solve Problems Creatively
  7. Implement Solutions

Empowering YourWorkgroup
  8. Delegate for Results
  9. Coach for Achievement
  10. Evaluate Staff Performance Decisively

Cultivating Great Teams
  11.Create an Invincible Team
  12. Inspire Team Success
  13.Team Briefings for Success
  14. Resolve Conflicts Positively

Content Alliance:

These courses have been created under an exclusive co-development license between Gower Publishing Ltd., a publisher of books on current best practices in business and management, and PrimeLearning.comT, a leading provider of eLearning experiences for professionals in the workplace.

Target Audience:

The PrimeManager curriculum offers valuable insights and best practices for all levels of professionals who oversee the performance of other staff members:

Managers
Supervisors
Team Leaders
Project Managers

Prerequisites:

None.

Skill Level:

Entry & intermediate level.

Courses:

Description	Course	Duration
Recognize what makes an effective manager and create a personal development plan	The Many Roles of a Manager	2.5 hrs
Control body language to improve your managerial communication skills	The Many Roles of a Manager	2.5 hrs
Develop listening techniques to enhance your managerial communication skills	Manage Better by Listening	1.5 hrs
Use assertiveness to maintain positive control of difficult situations	Assert to Achieve	1.5 hrs
Identify root causes, investigate contributing factors, and prioritize solutions	Identify the Core Problem	2.5 hrs
Investigate inventive strategies to generate creative solutions	Solve Problems Creatively	2.5 hrs
Take control of a project and put decisions into practice	Implement Solutions Decisively	2.5 hrs
Successfully delegate assignments to your work team	Delegate for Results	2 hrs
Coach to increase the performance of your staff	Coach for Achievement	1.5 hrs
Use the PERFORM evaluation tool to measure and enhance staff performance	Evaluate Staff Performance	2 hrs
Assess individual team members and build strong, performing teams	Create an Invincible Team	2 hrs
Develop motivational strategies to help your team reach their performance goals	Inspire Team Success	1.5 hrs
Prepare for effective team briefings	Team Briefings for Success	2 hrs
Analyze and generate positive resolutions to conflict	Resolve Conflicts Positively	2.5 hrs

Deployment Options:

Prime eLearning System curriculum (Internet)

36 hours e-Learning
14 Courses (29 hours), each including Self Check Assessment
On-line Resources (7 hours) - Job Aids, Glossary, Exercises, Recommended Reading Lists, Archived Virtual Classes, Web Links
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price: $455.00