Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeNegotiationT curriculum provides learners with several strategies to achieve desired outcomes by balancing their prioritized goals with those of their "opponents" in a variety of situations. This program, based on the best selling book Fast Forward MBA in Negotiating and Deal Making by Roy J. Lewicki and Alexander Hiam, helps today's busy professional identify and implement proven methods for moving from conflict to resolution as efficiently as possible.

Content Alliance:

These courses have been created under a co-development agreement between John Wiley & Sons, Inc., a global publisher of print and electronic products, and PrimeLearning.comT, a leading provider of eLearning solutions for professionals in the workplace.

Target Audience:

The PrimeNegotiation curriculum provides valuable insights and best practices for all levels of professionals who want to achieve their goals by responding appropriately to resistance from others.

Prerequisites:

None.

Skill Level:

All Levels.

Courses:

Description	Course	Duration
Recognize how constructive negotiation strategies can resolve conflict	Handle Conflict Rationally	3 hrs
Develop basic negotiation strategies	Negotiate for Resolution	2.5 hrs
Analyze your own goals, needs, and position within a conflict situation	Know Your Game Position	2.5 hrs
Assess the goals, needs and position of your opponent within a conflict situation	Know the Opposing Position	1.5 hrs
Analyze conflict situations and prepare for the negotiation process	Size up the Playing Field	3 hrs
Match the negotiation strategy to the situation	Choose Your Game Plan	2.5 hrs
Implement competitive strategies to guarantee a total "win" outcome	Compete to Win	3.5 hrs
Develop a solution that is beneficial to both parties	Collaborate for Solutions	2.5 hrs
Use compromising strategies that offer a mixed "win/loss" agreement	Compromise to Move Forward	3 hrs
Recognize when accommodation or avoidance strategies are appropriate	Choosing not to Negotiate	1.5 hrs
Recognize and avoid legal and ethical issues associated with negotiations	Legal and Ethical Concerns	2.5 hrs

Deployment Options:

Prime eLearning System curriculum (Internet)

32 hours e-Learning
11 Courses (28 hours), each including Self Check Assessment
On-line Resources (4 hour) - Job Aids, Glossary, Recommended Reading Lists, Web Links
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price: $370.00