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Price:$485.00
Please call us for corporate pricing
Phone: 925-513-1010
E-mail: inquiries@callcenterlearning.com
Curriculum Overview:
The PrimeProblem SolvingT curriculum introduces easy-to-use strategies to solve a variety of workplace challenges from problems of small magnitude to those having a substantial impact on the organization.This program is based on the internationally recognized book Problem Solving in Groups written by Mike Robson. Mr. Robson is the founder of MRA International, a leading consultancy and training company dedicated to the development of organizations and their people.
Content Alliance:
This program is based on the internationally recognized book Problem Solving in Groups written by Mike Robson. Mr. Robson is the founder of MRA International, a leading consultancy and training company dedicated to the development of organizations and their people. These courses have been created under an exclusive co-development license between Gower Publishing Ltd., a publisher of business and management "best practices", and Prime Learning.
Target Audience:
The PrimeProblem Solving curriculum provides valuable insights and best practices for all levels of professionals who want to more effectively resolve workplace challenges, such as:
- Team Leaders
- Team Members
- Supervisors
- Managers
- Project Managers
Prerequisites:
None.
Skill Level:
Entry & intermediate level.
Courses:
| Description |
Course |
Duration |
| Recognize and identify the groups and individual roles in the problem solving process |
Solve Problems Together |
1.5 hrs |
| Identify the fundamental steps for effective problem solving and the attitudinal characteristics that facilitate success |
The Problem Solving Process |
1.5 hrs |
| Explore several problem resolution methods and successfully facilitate a brainstorming session |
Analyze Problems Creatively |
2.5 hrs |
| Create a focused problem statement using the Occam's Razor method |
Determine the Real Problem |
3 hrs |
| Analyze various elements associated with a stated problem using process-oriented methods |
Use Investigative Tools |
1.5 hrs |
| Improve problem analysis procedures and the resulting decisions using several data gathering techniques |
Gather Evidence |
2.5 hrs |
| Use visual tools to interpret data |
Interpret Data |
3 hrs |
| Discover Force Field Analysis and Solutions Fishbone Diagram problem solving techniques |
Solve Problems Methodically |
2 hrs |
| Discover Modified-Delphi, swapping, and visualization problem solving techniques |
Group-Based Solutions |
1.5 hrs |
| Recognize and apply cost-benefit analysis procedures |
Cost-Benefit Solutions |
1.5 hrs |
| Persuade decision-makers to approve the proposed solution |
Sell Your Solution |
1.5 hrs |
| Identify progress points and areas for future improvement at the conclusion of the problem resolution process |
Implement Decisions |
1.5 hrs |
| Recognize and overcome challenges that can hamper a general group consensus |
Working Together |
2.5 hrs |
| Recognize challenging behaviors and successfully manage group responses |
The Nature of Groups |
1.5 hrs |
| Generate successful problem solving decisions |
Ensure Group Success |
1.5 hrs |
Deployment Options:
Prime eLearning System curriculum (Internet)
- 33 hours e-Learning
- 15 Courses (29 hours), each including Self Check Assessment
- On-line Resources (4 hours) - Job Aids, Glossary, Recommended Reading Lists, Web Links
- Personalized Prime eLearning System account
- Pre Assessment (PrimePathT)
- Mastery Assessment
- Client Administration functionality
- Search feature
- Access to PrimeLearning-run Discussion Boards, Chats
- On-line Mentoring
Individual courses (Internet)
- Course, including Self Check Assessment
- Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)
Intranet or CD
Platforms Supported
- All Microsoft Windows operating systems are supported.
- All Internet Explorer browsers are supported above version 4.0.
- Only version 4.7 of the supported.
- A sound card is required to hear audio.
- Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
- Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System
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