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Contact Center Technology
Demystify contact center technologies and gain insight into the business impact technologies already have in place or new ones you may use in the future.
Today’s innovations can help you to enhance customer value, control—even reduce—costs, meet customer expectations and handle increasing customer contact workloads. Yet they pose a complex challenge for anyone trying to evaluate current and future technology needs.
Through ICMI’s Contact Center Technology: What Works, What’s New, What Drives Results course, led and developed by Strategic Contact, Inc, you’ll gain vendor-neutral insight into the business impact of technologies used to solve today’s business problems – and those ahead. You’ll cover the technologies every center needs and the innovations that are changing the landscape.
You will learn practical information about today’s technology that will “arm you for the discussion” with your contact center or IT counterparts, as well as vendors. Most importantly, you’ll leave the session ready to tackle your own projects successfully. You’ll walk away with a complete understanding of the technology landscape—that you can immediately apply.
Designed for operational managers and IT support staff who want a deeper understanding of contact center-specific technologies and need to:
In-Person Seminar Cancellation Policy
Confirmed registrations can be cancelled up to 14 days prior to the program without penalty. Any cancellations within 14 days of the scheduled class are subject to a cancellation charge of $150. Registrants who do not cancel 7 days in advance are subject to a cancellation charge of $600. The balance of fees paid can be applied to another in-person seminar. You may send a substitute at any time without penalties. Applies to all in-person seminars except Six Sigma.
In the event we must cancel a seminar for any reason, we will be responsible only for refunding the actual seminar registration fees received.
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