Maximizing Sales Results in Your Call Center

Discover proven practices in the areas of hiring, incentives, sales coaching and retention of top performers.

An application-oriented workshop that will transform the way you approach sales in your center.

Price:
$1,695.00

Maximizing Sales Results…

There is a system for sustaining peak sales in call centers! In this workshop, you will learn how to create an environment that is conducive to selling and is self-sustaining, even with changes in product and personnel. This “hands-on” workshop will debunk the myths surrounding selling in call centers and explore the proven practices of leading centers that are creating major value for their companies. By the end of this two-day workshop, you will know the amount of missing revenue in your center(s) and have a plan to address it.

In Your Call Center…

You will explore your own practices in this interactive, action-focused seminar. You’ll get answers to questions you’ve always wondered about, such as:

• Are great sales reps born or made?
• How can I motivate my sales reps?
• What sales metrics are most important?
• What can I do to increase the sales of all reps?
• How do I keep my top performers?
• What close tools are most effective for my customers?

This seminar is appropriate for both sales centers and sales/service centers. While the focus is on generating revenue on inbound contacts, much of what is covered will apply to outbound sales as well. Any contact center manager tasked with bringing revenue to the bottom line will benefit from this workshop!

You’ll uncover proven practices to:

• Create incentive systems that ensure a financial payback
• Use analytic tools to find lost revenue
• Hire top sales reps
• Utilize effective sales coaching methods
• Reinforce why “second close tools” and “memorable sales closes” matter
• Determine your sales KPIs and supporting metrics

Plus, you’ll learn how to:

• Identify the reasons for low performing reps – and what to do about them
• Avoid the three most common incentive plan mistakes
• Decide when and how to use sales contests
• Boost the effectiveness of your rep and supervisor sales training
• Demonstrate the value of your products or services to reps in meaningful ways
• Sustain peak sales in your center

Educate yourself on 20 proven sales management strategies practiced by leading call centers. Gain insider knowledge of their secrets!

Seminar materials:

• A comprehensive course manual
• Glossary of call center terms
• Article reprints and studies
• A certificate of completion

Demonstrate the knowledge you've gained with an ICMI Knowledge Certificate! After the seminar, you may choose to take an online quiz to demonstrate the knowledge you've gained. When you pass the quiz, we'll send you an ICMI Knowledge Certificate. There is no additional charge for the ICMI Knowledge Certificate Program.

Who should attend?

This seminar focuses on increasing revenue generated by the contact center – whether that is in a sales-only or a sales/service center. Vice presidents, directors and managers responsible for the sales performance of call centers will find value in this seminar.

It covers principles applicable to both inbound and outbound sales opportunities. For maximum impact, ask your HR, marketing or financial colleagues to join you!

In-Person Seminar Cancellation Policy

Confirmed registrations can be cancelled up to 14 days prior to the program without penalty. Any cancellations within 14 days of the scheduled class are subject to a cancellation charge of $150. Registrants who do not cancel 7 days in advance are subject to a cancellation charge of $600. The balance of fees paid can be applied to another in-person seminar. You may send a substitute at any time without penalties. Applies to all in-person seminars except Six Sigma.

In the event we must cancel a seminar for any reason, we will be responsible only for refunding the actual seminar registration fees received.

Price:
$1,695.00

Call Center Learning Solutions "Training the voice of your business" ©