Multi-Factor Authentication for the Contact Center

The dual concerns of privacy and security are becoming as urgent for the telephone channel as they have been for the internet. Customers reach contact centers -- either by calling them directly or through IVR self-service -- and then engage in conversations that require careful attention to legal regulation.

Concerns about identity theft, phishing, HIPAA, FFIEC, and similar privacy/security issues dominate planning discussions for technology- and human-resource process improvements. A common misjudgment is that all solutions require expensive emerging technologies, including voice biometrics, and that we must wait until they mature before acting.

This workshop provides a detailed and hands-on exposure to all of the privacy/security options available to the modern-day contact center, including both biometric and non-biometric multi-factor solutions.

Price:
$995.00

Attend this seminar to familiarize yourself with:

• Regulatory Issues
• Voice Biometrics
• Text-Dependent versus Text-Independent
• Dialogue Design

Program Outline:

• Identifying new revenue opportunities
• The path to peak sales performance
• Placing your people on the path to peak sales performance
• Sustaining peak sales
• Sales program execution

Who should attend?

This workshop is aimed at those responsible for customer contact applications, including contact center directors/VPs, call center managers, and IVR specialists. The course applies to customer service, sales and technical support applications from virtually every industry.

In-Person Seminar Cancellation Policy

Confirmed registrations can be cancelled up to 14 days prior to the program without penalty. Any cancellations within 14 days of the scheduled class are subject to a cancellation charge of $150. Registrants who do not cancel 7 days in advance are subject to a cancellation charge of $600. The balance of fees paid can be applied to another in-person seminar. You may send a substitute at any time without penalties. Applies to all in-person seminars except Six Sigma.

In the event we must cancel a seminar for any reason, we will be responsible only for refunding the actual seminar registration fees received.

Price:
$995.00

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