Speech Applications: Planning, Voice User Interface Design, and Tuning

Learn how to plan, design, implement and maintain a successful speech application – from industry-recognized speech design expert EIG.

This workshop is part of the Microsoft Speech Partner program, although participation in that program is not required. The course focuses on the practical application of leading speech practices.

Speech applications are useful to businesses because they improve usability for callers while reducing call center costs. One reason speech applications have not been widely adopted, however, is that the knowledge required to plan, design, implement and maintain a speech application is not widely known.

This lack of knowledge makes speech applications difficult to implement, and reduces the probability of success in speech deployments. This course is intended to fill this gap and to allow attendees to acquire the needed skills and knowledge to deploy successful speech applications.

Price:
$2,695.00

During five days of application-focused training, you will:

• Discover how your existing (or planned) speech application compares to the latest research on best practices
• Understand the principles of human factors engineering (ergonomics)
• Create opening dialogs and confirmation strategies
• Prevent errors before they occur
• Use multi-token natural language to drive customer satisfaction
• Design applications with your company's brand personality
• Apply log-based and transcription-based tuning
• Be equipped to implement a speech application that accomplishes your objectives

An Open Enrollment Course

The workshop is open to everyone with a desire to improve or implement a speech application. There is no prerequisite and attendees do not have to be part of the Microsoft Speech Partner program.

The focus of the course is on human factors engineering and proven practices. Through applying universal and critical disciplines, you will add quality and robustness to any speech or IVR application.

Workshop attendees will learn how to plan and design proven speech telephony solutions for customer contact centers and Web self-service applications. This includes applications that use standard telephone lines and mobile phones as well as cutting-edge multi-modal technology.

A Microsoft Speech Partner Program Required Course

This is one of three courses required for your company to become a qualified member of the Microsoft Speech Partner Program. This program is for telephony value-added resellers and distributors, systems integrators, Web developers, independent software vendors, Microsoft Certified Partners, and others that seek to build or deploy new speech-enabled applications and systems, or extend existing applications with speech functionality.

Microsoft will work with these partners to achieve its vision for making speech a mainstream and pervasive technology that is accessible by any device, at any time and from any place. To become a qualified partner, Microsoft requires partners to complete three in-depth training courses to help companies build the skills necessary to support enterprise-grade solutions. In addition to this course, the two additional courses are: "Developing Speech-Enabled Web applications using the Microsoft Speech Application Software Development Kit (SDK)," and "Installing, Configuring and Deploying the Microsoft Speech Server."

Who should attend?

This course is intended for developers and project managers interested in learning how to plan for and optimize speech applications. The course is designed to be neutral to organization size, so that audiences from both large enterprises and small businesses can benefit from this course. It is expected that the audience is familiar with deploying general software projects. Some knowledge of XML and/or HTML is helpful.

Course Materials

• A comprehensive course manual
• Glossary of call center terms
• Article reprints
• A certificate of completion

Who Teaches This Course?

This course is taught by Enterprise Integration Group, Inc. (EIG). EIG is a Microsoft Speech Partner Program Member and chosen by Microsoft to provide certification for its partners with this Microsoft Speech Technologies Course. EIG specializes in human factors design and best practices to improve customer service. Services include design and systems integration. The company is headquartered in San Ramon, CA, with offices in Austin, Texas and Zurich, Switzerland.

In-Person Seminar Cancellation Policy

Confirmed registrations can be cancelled up to 14 days prior to the program without penalty. Any cancellations within 14 days of the scheduled class are subject to a cancellation charge of $150. Registrants who do not cancel 7 days in advance are subject to a cancellation charge of $600. The balance of fees paid can be applied to another in-person seminar. You may send a substitute at any time without penalties. Applies to all in-person seminars except Six Sigma.

In the event we must cancel a seminar for any reason, we will be responsible only for refunding the actual seminar registration fees received.

Price:
$2,695.00

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