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TOP 10 REASONS TO HAVE THE CIAC CERTIFICATION CREDENTIAL
Contact centers are one of the fastest growing businesses worldwide. They serve as a critical link between an organization and its customers. A growing number of organizations are discovering the secret to a top performing center. Ultimately, what makes a center great is its leadership and management team. The leadership of a top performing center has the ability to inspire a culture of performance excellence and multi-disciplinary expertise to align the center's goals with the organization's business objectives. A top performing center's management team has specialized know-how to achieve and sustain best practice metrics that support the bottom line business. This kind of leadership and management expertise does not magically develop on its own - it must be deliberately cultivated. This is where CIAC comes in.
CIAC is the worldwide standards and certifying body for customer care and support center professionals. The not-for-profit CIAC is dedicated to advancing the business of customer care and support centers by fostering a class of leaders and managers with specialized expertise. Through industry-established standards and professional certification, CIAC helps executives and managers in these organizations become role model leaders who create top performing centers. CIAC Certification provides the roadmap to raise center performance in those mission-critical areas most linked to bottom-line results and provides a framework for continual learning and professional advancement.
For seasoned center practitioners, the industry-sanctioned CIAC Certification credential is formal validation of leadership and management mastery. For those building a career in center management, the CIAC Certification standardized learning and testing process instills and validates the knowledge, skills, and behaviors essential for success. A new breed of expert-level management professional is emerging as a result of CIAC Certification. With the CIAC Certification credential, customer care and support center executives and managers are equipped to deliver business results. Here are the top reasons why.
For More information about CIAC Certification - see our section on Certification
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