Welcome to our Resources Center. We have sourced the best tools in the industry to help you with your self study initiatives. You'll find a wide range of products here to assist in development of every area of contact center!

Call Center People Management Handbook and Study Guide This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Price: $199.00     Order Now         Details Call Center Operations Management Handbook and Study Guide This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Price: $199.00     Order Now         Details Call Center Customer Relationship Management Handbook and Study Guide This handbook is part three of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management... Price: $199.00     Order Now         Details Call Center Leadership and Business Management Handbook and Study Guide This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Price: $199.00     Order Now         Details Call Center Manager's Jump Start Tool Kit Ideal for New Managers and Supervisors Included are eight essential resources to help you master the call center environment. Guaranteed... Price: $279.00     Order Now         Details

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