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| Title | Dates | Location | |
| Essential Skills and Knowledge | May 6-7, 2008 | Minneapolis, MN | Details |
| Essential Skills and Knowledge | May 6-7, 2008 | San Diego, CA | Details |
| Communication Planning | May 9, 2008 (2-4pm Eastern) | Online | Details |
| Coaching Part 2: Addressing Challenges | May 9, 2008 (11am-1pm Eastern) | Online | Details |
| Improving the Effectiveness of Speech and IVR | May 13-14 , 2008 | Baltimore, MD | Details |
| Coaching Part 3: Inspiring Employees | May 16, 2008 (11am-1pm Eastern) | Online | Details |
| The ABCs of Grammar | May 20, 2008 (2-3:30pm Eastern) | Online | Details |
| Building Call Center Culture | May 22, 2008 (11am-1pm Eastern) | Online | Details |
| Monitoring and Coaching for Improved Performance | May 29-30, 2008 | Rome, Italy | Details |
| Essential Skills and Knowledge | June 3-4, 2008 | Toronto, ON, Canada | Details |
| Essential Skills and Knowledge | June 10-11, 2008 | Nashville, TN | Details |
| Words and Tone | June 10, 2008 (2-3:30pm Eastern) | Online | Details |
| WFM Boot Camp | June 17-20, 2008 | Seattle, WA | Details |
| Metrics Part 1: Definitions & Pitfalls | June 19, 2008 (11am-1pm Eastern) | Online | Details |
| Designing a Call Center Incentive Program | June 20, 2008 (2-4pm Eastern) | Online | Details |
| Hiring Part 1: Interview Methods and Guidelines | June 20, 2008 (11am-1pm Eastern) | Online | Details |
| Essential Skills and Knowledge | June 24-25, 2008 | St. Louis, MO | Details |
| Metrics Part 2: Measuring and Reporting | June 26, 2008 (11am-1pm Eastern) | Online | Details |
| Getting Real Results from Real-Time Management | June 27, 2008 (2-4pm Eastern) | Online | Details |
| Hiring Part 2: Everything But the Interview | June 27, 2008 (11am-1pm Eastern) | Online | Details |
| Managing Sales in Contact Centers | July 15-16, 2008 | Phoenix, AZ | Details |
| Workforce Management: The Basics and Beyond | July 15-16, 2008 | Chicago, IL | Details |
| Essential Skills and Knowledge | July 15-16, 2008 | Denver, CO | Details |
| Essential Skills and Knowledge | July 21-22,2008 | Melbourne, Australia | Details |
| Contact Center Technology | July 22-23, 2008 | Seattle, WA | Details |
| Essential Skills and Knowledge | July 22-23, 2008 | Baltimore, MD | Details |
| Monitoring and Coaching for Improved Performance | July 24-25, 2008 | Melbourne, Australia | Details |
| Essential Skills and Knowledge | July 27-28, 2008 | Sydney, Australia | Details |
| Essential Skills and Knowledge | July 31-August 1, 2008 | Brisbane, Australia | Details |
| Essential Skills and Knowledge | August 4-5, 2008 | Auckland, New Zealand | Details |
| Essential Skills and Knowledge | August 5-6, 2008 | Vancouver, BC, Canada | Details |
| Monitoring and Coaching for Improved Performance | August 7-8, 2008 | Auckland, New Zealand | Details |
| Essential Skills and Knowledge | August 12-13, 2008 | Boston, MA | Details |
| Essential Skills and Knowledge | August 19-20, 2008 | Washington, DC - Seminar Symposium | Details |
| Smart Strategy = Strong Leadership | August 19-20, 2008 | Washington, DC - Seminar Symposium | Details |
| Improving the Effectiveness of Speech and IVR | August 19-20, 2008 | Washington, DC - Seminar Symposium | Details |
| Monitoring and Coaching for Improved Performance | August 19-20, 2008 | Washington, DC - Seminar Symposium | Details |
| Call Center Coaching | August 21, 2008 | Washington, DC - Seminar Symposium | Details |
| Measuring Call Center Effectiveness | August 21, 2008 | Washington, DC - Seminar Symposium | Details |
| Essential Skills and Knowledge | September 9-10, 2008 | Toronto, ON, Canada | Details |
| Essential Skills and Knowledge | September 9-10, 2008 | Philadelphia, PA | Details |
| Essential Skills and Knowledge | September 23-24, 2008 | Dallas, TX | Details |
| Managing Sales in Contact Centers | September 23-24, 2008 | Boston, MA | Details |
| Monitoring and Coaching for Improved Performance | September 23-24, 2008 | Dallas, TX | Details |
| Essential Skills and Knowledge | September 24-25, 2008 | Rome, Italy | Details |
| Measuring Call Center Effectiveness | September 26, 2008 | Rome, Italy | Details |
| Implementing Six Sigma in Call Centers | Oct 13-16, 2008 | Boston, MA | Details |
| Essential Skills and Knowledge | October 14-15, 2008 | Chicago, IL | Details |
| Essential Skills and Knowledge | October 14-15, 2008 | Phoenix, AZ | Details |
| Improving the Effectiveness of Speech and IVR | October 14-15, 2008 | Chicago, IL | Details |
| Contact Center Technology | October 14-15, 2008 | Baltimore, MD | Details |
| WFM Boot Camp | October 14-17, 2008 | San Diego, CA | Details |
| Smart Strategy = Strong Leadership | October 14-15, 2008 | Phoenix, AZ | Details |
| Workforce Management: The Basics and Beyond | October 16-17, 2008 | Rome, Italy | Details |
| Essential Skills and Knowledge | October 28-29, 2008 | Seattle, WA | Details |
| Essential Skills and Knowledge | November 11-12, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
| Monitoring and Coaching for Improved Performance | November 11-12, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
| Workforce Management: The Basics and Beyond | November 11-12, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
| Smart Strategy = Strong Leadership | November 11-12, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
| Call Center Coaching | November 13, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
| Measuring Call Center Effectiveness | November 13, 2008 | Ponte Vedra, FL - Seminar Symposium | Details |
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