| Contact Center Operations: An Introduction to Seven Fundamentals |
May 25 |
Online |
| Improving Your Customer Experience Through a Seamless Multi-Channel Approach |
May 26 |
Online |
| Designing a Contact Center Incentive Program that Drives Results |
May 26 |
Online |
| Contact Center Hiring: Techniques and Tools |
Jun 1-03 |
Online |
| Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset |
Jun 2 |
Online |
| Contact Center Stress Management: Signs, Symptoms, and Solutions |
Jun 2 |
Online |
| Mastering Contact Center Financials |
Jun 2-03 |
Dallas, TX |
| The Workforce Management Boot Camp |
Jun 22-25 |
Boston, MA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Jun 22-23 |
Boston, MA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Jun 29-30 |
Orlando, FL |
| Essential Skills and Knowledge for Effective Contact Center Management |
Aug 3-04 |
Seattle, WA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Aug 5-06 |
Seattle, WA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Aug 10-11 |
Raleigh, NC |
| Monitoring and Coaching for Improved Call Center Performance |
Aug 12-13 |
Raleigh, NC |
| Essential Skills and Knowledge for Effective Contact Center Management |
Aug 17-18 |
Denver, CO |
| Measuring Contact Center Effectiveness |
Aug 19 |
Denver, CO |
| Essential Skills and Knowledge for Effective Contact Center Management |
Aug 31-01 |
Orlando, FL |
| The Workforce Management Boot Camp |
Sep 14-17 |
Dallas, TX |
| Essential Skills and Knowledge for Effective Contact Center Management |
Sep 14-15 |
Dallas, TX |
| Mastering Contact Center Financials |
Sep 21-22 |
San Diego, CA |
| The Workforce Management Boot Camp |
Sep 21-24 |
Atlanta, GA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Sep 21-22 |
San Diego, CA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Sep 21-22 |
Atlanta, GA |
| Contact Center Coaching: A Practical Approach to Getting Results |
Sep 23 |
San Diego, CA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Oct 19-20 |
Phoenix, AZ |
| Essential Skills and Knowledge for Effective Contact Center Management |
Oct 19-20 |
Philadelphia, PA |
| Essential Skills and Knowledge for Supervisors |
Oct 20 |
Ottawa, ON |
| Contact Center Coaching: A Practical Approach to Getting Results |
Oct 21 |
Ottawa, ON |
| Measuring Contact Center Effectiveness |
Oct 21 |
Phoenix, AZ |
| Measuring Contact Center Effectiveness |
Oct 21 |
Philadelphia, PA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Oct 26-27 |
San Francisco, CA |
| Measuring Contact Center Effectiveness |
Oct 28 |
San Francisco, CA |
| The Workforce Management Boot Camp |
Dec 7-10 |
San Diego, CA |
| Essential Skills and Knowledge for Effective Contact Center Management |
Dec 7-08 |
San Diego, CA |
| Monitoring and Coaching for Improved Call Center Performance |
Dec 9-10 |
San Diego, CA |
