Top Ten Reasons IVR Projects Fail

IVR has been around for a very long time, but still struggles for end-user acceptance. In this course, we discuss both touch-tone and speech recognition IVR, describing some key findings from several years of research. IVR projects that fail do so for well-known and very specific reasons. Understanding the reasons for failure -- and some of the practices that can turn failure into success -- has a very positive impact on your contact center operation. The keys are clean dialogue design, effective error recovery, and laserbeam focus on your business goals.

Who should attend?

Call center managers and supervisors will benefit from the chance to better understand what motivates the representatives in their centers. The course applies to service, sales and technical support environments.

Date:	Price:
No course dates are scheduled at this time.	$245.00

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