Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

You've forecasted, determined base staff, put together schedules and still you can''t seem to reach service level consistently. Call center agent absenteeism and poor adherence to schedule are often the culprits that keep customers holding despite solid planning processes. Attend this course and develop a more effective way of keeping agents available.

Learn about attendance policies that have worked for your peers
Discover creative ways to schedule non-phone activities to maximize time on the phones
Understand how to educate agents to increase their adherence to schedule
Gain understanding of where the time is going
Set realistic goals and expectations

Who should attend?

This course is appropriate for team leaders, supervisors and managers who supervise agents or set policies for their attendance and adherence to schedule.

Date:	Price:
6/17 - 6/17 (2009)	$245.00