Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

Contact centers must "have the right number of people in place at the right times." You can have the best forecast and create terrific schedules, but if you don't have individual adherence to those schedules, you won't be successful at meeting service levels.

Adherence to schedule is often poorly attained by centers for a variety of reasons. Difficulty measuring it, lack of agent buy-in, feelings of being controlled, unrealistic goals, and complexities of managing exceptions are among the most common that we hear.

Attend Part 2 of our Absenteeism and Adherence to Schedule series and you'll learn how to create a culture of adherence in your center.

How to measure adherence to schedule
How to set realistic goals and expectations
Creative ways to schedule non-phone activities to maximize time on the phones
An educational approach to getting agent buy-in
How other centers manage adherence to schedule

You are sure to leave the seminar with a renewed focus and the tools you need to help your agents be successful with this important individual performance metric.

Value added materials

Printable Slide Presentation
“Create a Pleasant, Productive Environment That Will Boost Agent Retention”
“Combating the Negative Effects of Job Stress in the Call Center”
“Understanding the Costly Threat of Agent Turnover”

Who should attend?

Managers, workforce analysts, supervisors, and team leaders who are responsible for staffing and scheduling in the call center. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 1 only of this series. Register for Part 1 individually.

Date:	Price:
Live Seminar Recording	$299.00