Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

An accurate workload forecast is essential to effective staffing & scheduling. Even the most creative call center manager will be unable to consistently meet service level objectives if they begin with inaccurate workload predictions.

Attend this practical seminar to learn a proven, real-world forecasting process that will provide a solid foundation for your call center planning. You will discover the essential data you need to begin the forecasting process, uncover pitfalls that you can avoid and recognize the importance of communication and collaboration to forecasting success. If you are looking to establish a forecasting process, improve your existing process or just understand the fundamentals of forecasting, you will not want to miss this seminar!

Value added materials

Printable Slide Presentation
Forecasting Spreadsheets
Forecasting Exercise
Call Center Management Review Articles
“The Art of Counting Callers: Adjusting for Busies and Abandonments”
“Forecasting without Numbers”

Who should attend?

Frontline call center agents who are responsible for handling customer interactions, especially using email and text chat. This seminar is appropriate for agents who handle customer service, sales and technical support calls. The material in this seminar is at a basic level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 1 only of this series. Register for Part 2 and Part 3 individually.

Date:	Price:
Live Seminar Recording	$299.00

Testimonials:

“Excellent presentation, well-organized, every chart had a 'point' to it. I liked the 'real world' examples, and the attention to detail.”

Thomas Kuzmik, Project Manager, GMAC-RFC

“Exceeded [expectations]. I'm just beginning to use software-based forecasting, and was surprised how much knowledge I gained from [the] presenter.”

Kent Maichle, Center Resource Specialist, Pitney Bowes

“Excellent seminar...I can have my entire support staff participate as well without taking people away from the office...Keep them coming!”

Wendy Smith, AVP Call Centers, Travis Credit Union