Call Center Forecasting 3-Part Series, Part 2: Steps to Greater Accuracy

You've got the fundamentals of forecasting under your belt. How can you continue to improve the process so that your results are more accurate and better predict the future? Attend this seminar to understand the implications of inaccurate forecasting and how to overcome common reasons for inaccuracy.

In this seminar, you will explore:

• Key measurements for forecast accuracy
• How to measure, minimize and account for variance
• How to use carryover forecasting techniques
• Ways to better “clean the data” to improve forecast accuracy
• Ways to generate more accurate AHT forecasts

Improving forecast accuracy by even a small percent can have huge impacts on your costs and service levels. Don’t miss this opportunity to improve your center’s forecast!

Value added materials

• Printable Slide Presentation
• “12 Ways to Improve the Predictability of Your Call Center's Work Load”
• “The Changing Face of Workforce Management”
• “Forecast Accuracy-The Most Important Metric You’re Not Measuring”

Who should attend?

Managers, supervisors and analysts who are responsible for workforce management or who want to gain a better understanding of how forecasting is done. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 2 only of this series. Register for Part 3 individually.

Date:	Price:
Live Seminar Recording	$299.00

Call Center Learning Solutions "Training the voice of your business" ©