Call Center Forecasting 3-Part Series, Part 3: Effective Approaches and Tools

Although forecasting can often feel like a look into the crystal ball, there are proven approaches and tools you can use to forecast well. Join us for this seminar and learn the various approaches and when to use which one. We’ll also explore forecasting tools that can help you be more efficient and effective.

In this seminar, you will discover:

• How to use historical forecasting well
• When driver-based forecasting is appropriate and how to use it
• The advantages and disadvantages of event-driven forecasting
• Software that can increase your forecast accuracy

Not sure if your current forecasting methodology is the best one for you? Need to put a solid forecasting process in place? Looking for tools to save you time (and ultimately money)? Attend this seminar to receive expert advice on the best forecasting approaches and tools for contact centers.

Value added materials

• Printable Slide Presentation

Who should attend?

Managers, supervisors and analysts who are responsible for workforce management or who want to gain a better understanding of how forecasting is done. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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