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Contact Center Culture: Motivation Through Collaboration
What do you imagine when you think about the best call center cultures? Do you envision swimming pools, elaborate cafeterias and in-house childcare centers? Then, do you let out a big sigh since these will never happen at your center?
An inspiring call center culture doesn’t have to mean expensive benefits for employees. It’s much more about the relationships and positive work environment that you are able to promote.
In this seminar you will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various organizational structures and conditions. Examples from various industries and organizations will be shared to demonstrate how a supporting culture can be cultivated in different environments.
Join us for a practical session to learn how to spark employee commitment to call center success.
Value added materials
Who should attend?
Directors, managers and supervisors with employee satisfaction and retention responsibilities. The material in this seminar is at a basic to intermediate level.
Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.
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