Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

What do you imagine when you think about the best call center cultures? Do you envision swimming pools, elaborate cafeterias and in-house childcare centers? Then, do you let out a big sigh since these will never happen at your center?

An inspiring call center culture doesn’t have to mean expensive benefits for employees. It’s much more about the relationships and positive work environment that you are able to promote.

In this seminar you will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various organizational structures and conditions. Examples from various industries and organizations will be shared to demonstrate how a supporting culture can be cultivated in different environments.

Topics include:

Understanding culture and dispelling the myths
Increasing employee retention and commitment through a positive culture
The impact of employee satisfaction on customers and stakeholders
A framework for building a supporting culture with various environments
Understanding the financial return on investment of promoting a supporting culture

Join us for a practical session to learn how to spark employee commitment to call center success.

Seminar Outline

Defining a Workplace's Culture
Importance of Culture
A Framework for Building Culture

Rewards and recognition
Participation
Lead by example
Peer influence
Ensure trust
Purpose and self-respect
Raised expectations
Appreciation

Return on Investment

Value added materials

Printable Slide Presentation
What Is Your Culture Self-Assessment
Sample Gap Analysis
Team Profiles
Resource List
“The Role of Corporate Culture in Agent Commitment”
“Combating the Negative Effects of Job Stress in the Call Center”
“Build Long-Term Loyalty from the Agent's Perspective”
“AmeriCredit: Strong Focus on Values Promotes Positive Team Culture”

Who should attend?

Directors, managers and supervisors with employee satisfaction and retention responsibilities. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
April 13 , 2pm-4pm EST	$299.00

Testimonials:

"Excellent quality of presentation and content."

Gregory Hedges, Director, Customer Interactions Pty Ltd, Australia

"Presenters were very knowledgeable. Moderator did a great job keeping the seminar on schedule."

Scott Murphy, Call Center Manager, Employees Retirement System of Texas