Contact Center Hiring

In part one of this two part course, we will examine how carefully chosen interview questions can reduce turnover by consistently identifying the best candidates. In this information-packed seminar, you’ll learn how to filter out the fluff from your interview questions and compose powerful questions designed to gain insight into candidates’ answers. Using behavior-based interviewing techniques, you’ll learn to base your interview questions on the most dependable criteria for predicting future behavior – your candidates’ past actions and experiences.We’ll address how to leverage telephone, Web and face-to-face interviewing methods and create an interviewing environment that embraces candidates and demonstrates your corporate culture at its best.

In part two of this two part course, we will go beyond the traditional face-to-face interview process and explore innovative assessment tools that will elevate your selection process to the next level. We’ll show you how to make the most valid and reliable assessment of candidates’ knowledge, skills and abilities by incorporating high-tech, low-tech or no-tech testing methods that will suit every budget.

In this seminar you’ll learn how to:

• Easily create interview questions that align with your candidate profile – the required knowledge, skills and abilities
• Standardize your interview questions to create consistency and ease in comparing candidates
• Ensure legally compliant, job-related interview practices
• Learn the most effective interviewing methods to use throughout the selection process and how to layer interviews for maximum effectiveness
• Understand the different types of call center assessment tools – personality inventories, skill and knowledge tests, achievement predictors, integrity testing
• Learn how to select tests that maximize your chances for getting the right fit for your call center – and your budget
• Decide whether (and when) to buy off the shelf or create your own tests
• Ensure you stay on safe legal ground and target legitimate job requirements
• Put yourself to the test by showcasing your call center as a great place to work with tools and techniques for welcoming candidates and celebrating your culture!

Don’t miss this opportunity to receive call center-specific examples of interview questions that will help you hire the best employees for your center.

Who should attend?

Managers, supervisors and HR professionals who are responsible for hiring in the call center. The material in this seminar is at a basic to intermediate level.

Date:	Price:
Mar 17 and 24, 3pm-5pm EST	$499.00
Jun 1, 2 and 3, 12pm-2pm EST	$499.00

Call Center Learning Solutions "Training the voice of your business" ©