Customer Satisfaction Surveying, 2-Part Web Seminar Series, Part 2: Leveraging Survey Results for Maximum Impact

You’ve designed your customer satisfaction survey and are gathering results. Now what? It’s time to leverage that data to make surveying a competitive advantage for your organization. Instead of relying on published benchmarking reports for comparisons, you will learn how to make decisions based on the right numbers for your center.

The experts at Customer Relationship Metrics will share their experience of how to use customer satisfaction data for maximum impact. You’ll learn how to view the metrics in light of overall operational metrics. Plus, you’ll uncover ways to use the data you collect in a variety of ways for maximum benefit.

Register today to learn more about:

• Creating metrics that have more meaning
• How to permeate customer intelligence throughout the organization
• Implementing Customer-Driven Process Improvement
• Calculating the ROI of your training and coaching based on surveying results
• A process to bring the customer in to validate your metrics
• Using customer satisfaction data to build a Profit & Loss Statement for your center
• Using customer satisfaction data to calculate an ROI for your center

Go beyond looking at summary customer satisfaction ratings and find out how to get the most from your customer satisfaction surveys. There’s a wealth of opportunity there that you won’t want to miss!

Value added materials

• Printable Slide Presentation
• "Customer-Driven Coaching Yields a Higher ROI: Let the Customer be your Guide"
• "Customer-Driven Coaching: Using the Voice of the Customer to Maximize your ROI"
• "Customer-Driven Training: Using the Voice of the Customer to Maximize your ROI"
• "Customer-Driven Knowledge and Proving your Contact Center’s Value"
• "Is Your Customer Part of Your Benchmark Process?"

Who should attend?

Vice presidents, directors, managers and analysts who are responsible for customer satisfaction surveying in the call center. The material in this seminar is at an intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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