Do-It-Yourself Workforce Management: For Small Centers Without the Fancy Software

Do you have problems with forecasting, scheduling and staffing for your center but think that only expensive workforce management software can solve your problems? Think again! Attend this seminar to learn how to implement or improve your workforce management process without spending big dollars on software and training.

Course Topics Include

• The trade offs between do it yourself and out of the box workforce management
• The essential elements of workforce management
• Forecasting your workload
• Calculating staffing needs
• Scheduling your staff more effectively
• Low cost tools that can improve your results
• Turning raw data into useful information

Who should attend?

Managers and supervisors of small centers (less than 60 agents) with responsibility for workforce management. The material in this seminar is at a basic to intermediate level.

Date:	Price:
No course dates are scheduled at this time.	$299.00

Call Center Learning Solutions "Training the voice of your business" ©