Effective Agent Training: What Every Call Center Manager Should Know

Is managing agent training included in your long list of responsibilities? Unsure of how to effectively direct this critical function? Want to allocate the right resources and get the most out of your training budget? This information-packed two-hour course will shed some light on your most vexing training questions.

Agent training is an essential element of your agent satisfaction and retention program, your customer satisfaction strategy, and the smooth operation of your call center (and that’s not all!). This seminar will help you to:

• Develop orientation, soft skills and product training to facilitate the right blend of skill and knowledge
• Understand the critical link between training and coaching in inspiring the performance you want
• Learn the basic concepts of adult learning and an overview of the best methods and resources available
• Determine the role of e-learning in agent training
• Get your entire call center interested in and enthused about training

You will walk away from this Web seminar ready to implement the ideas you learn right away. Sign up today and your agent training program will never be the same!

Who should attend?

Managers, supervisors and trainers with responsibility for developing training for frontline call center staff. The material in this seminar is at a basic to intermediate level.

Date:	Price:
6/9 - 6/9 2009	$245.00

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