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Handling Difficult Callers: Offering Empathy and Dissolving Dissatisfaction - For Your Frontline Agents Take your ability to handle difficult callers to the next level! You will learn key phrases that convey empathy and demonstrate your company’s commitment to building customer relationships. You will also explore ways to diffuse anger and better handle the stress associated with handling difficult callers. This seminar will provide you with skills to:
With a focus on practicing these skills, this seminar will enable you to decrease customer dissatisfaction through your ability to help them find a solution. If you frequently handle callers that are angry or disgruntled, attend this seminar to find ways you can best manage these customer interactions.
Who should attend? Frontline call center agents who often handle callers that express anger, frustration or dissatisfaction.
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