Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

You’ve got the customer on the phone and have just provided a solution for him. Perhaps you’ve just sold her a new product. Or maybe you’ve helped him with a customer service question. Now is the perfect time to engage the customer and uncover if another product or service your company offers would also be valuable to him. Plus, you’d help satisfy your company’s cross-selling and upselling objectives.

In this seminar, you will learn how to:

Identify companion and value-added products and services
Uncover opportunities to cross-sell and upsell
Feel more comfortable offering additional products and services
Engage the customer through questioning
Create worth in terms the customer understands
Make the offer with closing skills that do the job

Attend this seminar to discover how you can apply solid cross-selling and upselling techniques that will delight both your customers and your company!

Seminar Outline

Inviting Opportunity

Revenue producing
Value-add
When cross-selling doesn't make sense
Make it simple

Cross-selling & Upselling

Three steps to success
Uncover opportunities
Create worth in companions
Grow the commitment through closing

Practice

Value added materials

Printable Slides
Call Center Management Review article, "Intuit 'Profit' Center Enhancing Bottom Line and Reps’ Roles"

Who should attend?

Frontline call center agents who are responsible for selling to customers. This seminar is appropriate for agents who handle sales as a primary or secondary job responsibility. The material in this seminar is at a basic level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00