Managing Stress in the Ever-Changing Call Center

Increasing customer expectations, a fast-paced environment, constant demands, and what seems like a never-ending stream of changes – add it all together, toss in a few extra ingredients (like repetitive tasks and a lack of the right tools) and what do you get? More than likely STRESS and not the good kind! So how do you spell RELIEF? What can you as a manager/supervisor/team leader do for your teams and for yourselves, to help alleviate some of the “bad stress” before it becomes burnout and turnover?

To find out, join us for a “stress-free” two hours and find out! In this session we’ll discuss:

• The effects of stress
• Common causes of stress and how to cope with them
• Stress profiles and the variety of ways to deal with stress
• How to help yourself and team members prevent and/or manage stress
• Managing change to help reduce stress
• Additional resources on stress and change management

Stress won’t disappear on its own! Join your peers to discuss ways to reduce stress in your center and experience increased employee satisfaction and lower turnover.

Value added materials

• Printable Slide Presentation
• 90 Ideas for Revitalizing and Energizing Yourself
• Stress Factors Checklist
• Taking Charge of Change Worksheet
• Stress Resource List
• Call Center Management Review articles
• Combating the Negative Effects of Job Stress in the Call Center
• The Human Side of Stress Relief

Who should attend?

Call center managers and supervisors who want to make their contact center environment a less stressful place to work.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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