Motivating Employees Through Effective Contact Center Culture

You will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various organizational structures and conditions.

An inspiring call center culture doesn’t have to mean expensive benefits for employees. It’s much more about the relationships and positive work environment that you are able to promote.

Seminar Outline

1. Defining a Workplace's Culture
2. Importance of Culture
• Rewards and recognition
• Participation
• Lead by example
• Peer influence
• Ensure trust
• Purpose and self-respect Raised expectations * Appreciation
3. Return on Investment

Topics Covered:

• Understanding culture and dispelling the myths
• Increasing employee retention and commitment through a positive culture
• The impact of employee satisfaction on customers and stakeholders
• A framework for building a supporting culture with various environments
• Understanding the financial return on investment of promoting a supporting culture

Who should attend?

Directors, managers and supervisors with employee satisfaction and retention responsibilities. The material in this seminar is at a basic to intermediate level.

Date:	Price:
5/7 - 5/7 2009	$245.00

Call Center Learning Solutions "Training the voice of your business" ©