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Motivating Employees Through Effective Contact Center Culture You will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various organizational structures and conditions. An inspiring call center culture doesn’t have to mean expensive benefits for employees. It’s much more about the relationships and positive work environment that you are able to promote. Seminar Outline
Topics Covered:
Who should attend? Directors, managers and supervisors with employee satisfaction and retention responsibilities. The material in this seminar is at a basic to intermediate level.
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