Overview:
Join us for a Web seminar series tailored specifically for the small call center of 60 seats or less. This two-part series takes an in-depth look into the challenges of small centers and offers practical and effective methods to overcome . . .

Overview:
Join us for part two of our Small Call Centers series where we will investigate how you can achieve the highest levels of performance in your center. Spend two hours with us to find out how you can improve the service your center provides without . . .

Overview:
Attend this practical seminar to learn a proven, real-world forecasting process that will provide a solid foundation for your call center planning.

Overview:
Attend this seminar to understand the implications of inaccurate forecasting and how to overcome common reasons for inaccuracy.

Overview:
Join us for this seminar and learn forecasting approaches and when to use which one. We’ll also explore forecasting tools that can help you be more efficient and effective.

Overview:
Call center staffing is at the heart of achieving service level objectives. Perfect to help supervisors and new managers understand the science of staffing, this seminar will lay a firm foundation for effective call center staffing.

Overview:
Does it feel like you jump through hoops to establish agent schedules? Attend this seminar to uncover some key scheduling practices and principles that will help you develop flexible schedules that meet workload demands.

Overview:
Anyone tasked with staffing and scheduling efficiently and effectively will benefit from a look at these larger considerations, including queue size, skills-based routing, multi site routing, adherence and scheduling flexibility.