Overview:
Words and Tone: Your Voice as a Powerful Customer Service Tool - For Your Frontline Agents November 7, 2:00 PM Eastern In this web seminar, you'll learn how to put your best "voice" forward so you can enhance your call results. Prepare to turn a phrase and practice vocal techniques that will elevate your service personality.

Overview:
In this seminar you will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various conditions.

Overview:
Delivering effective customer service through email is no easy task. First, you have to read between the lines to figure out what the customer is asking. Then, you have to compose a response that is clear and concise, but also expresses empathy . . .