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Principles of Effective Contact Center Management
Are you a new call center manager looking to gather insight and information to apply to your position? Are you a veteran in search of a dependable refresher? If so, ICMI's Special 2-Part Web Series Principles of Effective Contact Center Management is for you. This seminar will provide you with the knowledge and confidence you need to excel in today's demanding customer contact environment.
This is the perfect opportunity to develop your high-performing supervisors. Equip your supervisors with the fundamental principles of success and the results will be a more efficient, more effective center. We've seen it happen time after time, in center after center.
You will learn:
Who should attend?
All management levels will benefit from this solid foundation including directors, managers, analysts and supervisors in customer service, sales, claims, reservations, information centers, hotlines, emergency services and consumer affairs.
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