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Getting Real Results from Real-Time Management An effective real-time queue management program is essential to running an efficient inbound call center, but it doesn’t often receive the attention it deserves. Those managing the queue in real-time rarely have the training they need to get the best results from their diligent efforts. Attend this seminar to learn how to handle unexpected call traffic quickly and effectively. In this session, you will learn to:
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Who should attend? Supervisors and managers charged with managing the call center’s real-time recovery program or those involved in its implementation. Pricing Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price. Unable to attend any of these dates? We have a recording of this seminar that you can play back on demand for the same low price. To order the recording please contact us.
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