Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

Social media has become part of everyday life – informing, amusing and engaging us. Now learn how to harness social media to improve and enhance your customers’ experiences.

Through The Role of Social Media in Customer Service virtual classroom course, you’ll discover how to add social media to your multi-channel strategy in ways that create responsive and seamless customer experiences. We’ll begin with an understanding of how social media has evolved, an overview of the different types of social media, their unique characteristics and how you can use forums, wikis, tweets and networks for “Social Service.”

The role of the contact center in social media
Identifying opportunities for Social Service in your business
Defining the Social Service customer experience
How to measure success when using Social Service
Top Do’s and Don'ts for using Social Service
How to meet changing support and personnel needs
Tools you can use to monitor and manage Social Service

The class uses guided tours of social media sites, twitter feeds and more to provide live, real-time case studies of social service successes and failures. We examine the very real issues and challenges of translating marketing success with social media into using it to support customer service, or social service.

Contact Center Directors, Those responsible for Customer Experience and Customer Experience Strategy, and Contact Center Managers.

This course is a live, virtual two-hour course.

Printable Slides Presentation
Industry Articles.

Pricing for live virtual classroom courses is for one computer and one telephone connection per session. An unlimited number of participants may attend through a single connection to WebEx.

Date:	Price:
Feb 24, 2pm to 4pm EST	$299.00