Small Call Centers, Big Results 2-Part Series, Part 1: Forecasting and Scheduling

Join us for a Web seminar series tailored specifically for the small call center of 60 seats or less. This two-part series takes an in-depth look into the challenges of small centers and offers practical and effective methods to overcome these challenges to get 'Big Results'. You will learn powerful tips from the presentation, discover what others are doing through live polling, and have the rare opportunity to network with peers in similar sized centers.

Part one will tackle the challenges associated with "getting the right people in the right places at the right times". If you manage a small call center, you know how difficult it can be to meet service level consistently. You are faced with the same challenges as larger centers, but have fewer financial resources and less flexibility in staffing.

In Part One the seminar will cover:

• Creating a planning culture
• Playing 'what if' with Erlang C
• Understanding agent capacity
• Analyzing the impact of growth
• Taking steps to improve the predictability of your workload
• Identifying creative and effective scheduling approaches

Attend this seminar and learn how to magnify the advantages of your small call center.

Who should attend?

This seminar is appropriate for supervisors and managers who are responsible for the day to day management of call centers that are less than 60 seats.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 1 only of this series. Register for Part 2 individually.

Date:	Price:
Live Seminar Recording	$299.00

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