Small Call Centers, Big Results 2-Part Series, Part 2: Measuring and Improving Performance

Join us for part two of our Small Call Centers series where we will investigate how you can achieve the highest levels of performance in your center. Spend two hours with us to find out how you can improve the service your center provides without the huge programs and sophisticated technologies of larger centers. We've packed these two hours with practical advice to help your small center shine.

The seminar will cover:

• Measuring the right things
• Selecting agent measures that drive the right behaviors
• Unique hiring practices
• Increasing retention
• Advantages of a monitoring and coaching program

Attend this seminar and learn how to get "big results" from your center.

Who should attend?

This seminar is appropriate for supervisors and managers who are responsible for the day to day management of call centers that are less than 60 seats.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00

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