Call Center Staffing and Scheduling 3-Part Series, Part 2: Proven Scheduling Practices

Does it feel like you jump through hoops to establish agent schedules? Despite your best efforts, is it still a struggle a to get “the right number of people in place at the right times”? You’re not alone! Attend this seminar to uncover some key scheduling practices and principles that will help you develop flexible schedules that meet workload demands.

During the seminar, you will discuss how to:

• Navigate peaks and valleys in workload demand
• Minimize schedule variance
• Integrate deviation into a schedule
• Balance organizational and employee needs
• Manage a surplus of employees on the schedule
• Implement a tiered schedule to reduce real-time chaos in the center

If you are responsible for schedules in your center, don’t miss this opportunity to refine your scheduling process so that it works well for you, your organization and employees.

Value added materials

• Printable Slide Presentation
• Scheduling Case Studies
• “Latest Workforce Management Tools Aim to Empower Agents”

Who should attend?

Managers, supervisors and analysts who are responsible for workforce management or who want to gain a better understanding of how to schedule more effectively. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Use this page to register for Part 2 only of this series. Register for Part 3 individually.

Date:	Price:
Live Seminar Recording	$299.00

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